CarMax MaxCare and Extended Warranty Repairs

You do not have to take a MaxCare claim back to CarMax. The plan pays any licensed repair facility that warranties its parts and labor, and we qualify comfortably.

Most people with an extended service contract assume they are tied to wherever they bought the car. Usually they are not. MaxCare in particular is designed to be used at licensed repair facilities, and the reason people end up back at the dealership is inconvenience rather than requirement.

We handle the carrier side of it: we call them, we submit the diagnosis, we negotiate the authorization, and we wait on hold so you do not have to.

First-time MaxCare customers: we cover your deductible, up to $50.

How a claim works here

Bring the car in and tell us you have a plan
Have the contract or the plan number handy if you can. If you cannot find it, we can usually work from your name and the VIN.
We diagnose the failure properly
Carriers authorize based on a documented diagnosis, not a guess. This step is why claims get approved or denied, and it is the step a rushed shop skips.
We contact the carrier and submit
We speak to their adjuster, provide what they need, and push for authorization. Some carriers send an inspector; we coordinate that too.
You approve what is and is not covered
Nearly every plan has exclusions and most have a deductible. You will get a clear breakdown of what the carrier pays and what you pay, in writing, before work starts.
We do the repair and bill the carrier directly
You pay your deductible — and if this is your first visit and you are on MaxCare, we cover up to $50 of it.

What to know before you file

A diagnosis is almost always required firstCarriers pay for repairs, not for guesses. Most plans will cover the diagnostic time if the claim is approved, and will not if it is denied.
Maintenance history mattersMany contracts require proof that scheduled maintenance was performed. This is the most common reason a legitimate claim gets denied. We document everything and report to Carfax, which is exactly the record a carrier asks for.
Wear items are usually excludedBrake pads, wipers, filters and tires are generally not covered by any plan. Neither are pre-existing conditions that started before the contract did.
Authorization takes timeSometimes hours, occasionally a day or two if an inspector is sent. We will tell you honestly what to expect rather than promising same-day.
Our own warranty runs alongside itWork done under a MaxCare or RepairPal contract carries 12 months or 12,000 miles on parts and labor. The contract sets that term, not us. Anything you have us do outside the contract gets our standard 48 months or 50,000 miles.

Common questions

Do I have to take my MaxCare claim to CarMax?

No. MaxCare is designed to be usable at licensed repair facilities that warranty their parts and labor, and we do. Bring us the car and we will handle the carrier.

How long is contract work covered for?

Twelve months or 12,000 miles on parts and labor. CarMax MaxCare and RepairPal set that term in their contract guidelines, so it is shorter than the 48 months we write on our own repairs. Worth knowing before you decide whether to run a repair through the contract or pay for it directly, and we are happy to talk that through with you either way.

Which extended warranty companies do you work with?

We work with CarMax MaxCare and with other third-party service contract carriers. If you are not sure whether yours is one, call us at 303-795-2600 with the plan name and we will tell you before you drive over.

Who calls the warranty company, me or you?

We do. Submitting a claim means providing a documented diagnosis in the form the adjuster wants, and it goes considerably better when a technician is the one explaining it.

What if the claim gets denied?

You will get the reason in writing and a straight quote for what the repair costs without the plan, so you can decide. We will also tell you if we think the denial is worth appealing, because sometimes it is.

Do I still pay a deductible?

Usually yes, per your contract. If you are a first-time customer here with an approved CarMax warranty repair, we cover up to $50 of it — see the MAXCARE offer on our coupons page.

Is this different from your own warranty?

Completely. An extended service contract is an insurance product you or the dealer bought. Our warranty is our own promise on our own work, at no charge, on every qualifying repair. Full terms.

Say the code when you call, or show this page on your phone at the counter. Nothing to print.

We Cover Your Deductible

$50 Off Your CarMax MaxCare Deductible

We cover your deductible, up to $50

Say MAXCARE when you call to book your appointment

First-time clients with an approved CarMax warranty repair
We handle the paperwork and call the carrier for you

Not valid with other discounts, coupons or promotions. Must be presented and used at the time of service.

What customers say

Reviews published on Google

5 out of 5

I brought my car in for major repairs. Michael explained the work that was needed. Then kept me updated as the repairs proceeded. It is so refreshing to deal with an honest company that does excellent work. I would highly recommend them to anyone. And I won't take my car anywhere else.

Celeste E.February 2026 · via Google

5 out of 5

They were incredibly kind, honest, and easy to work with from start to finish. My car needed a lot of work, and they handled everything quickly while keeping me in the loop the whole time. I never felt rushed or talked down to, which goes a… read the rest on Google

Zeke B.February 2026 · via Google

5 out of 5

I appreciated the upfront pricing and honesty regarding what needed to be evaluated on my car. Their prices are competitive and service was done in a timely fashion.

Karen H.September 2025 · via Google

Read all reviews on Google

Have a plan and a problem?

Call us with the plan name and what the car is doing. We will tell you whether it is likely covered before you drive anywhere.

Call 303-795-2600 Make an Appointment

Open Monday through Friday, 8:00am to 5:30pm. Courtesy shuttle within about five miles.